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Frequently Asked Questions

Here you'll find answers to our most common questions.
Can't find the answer you're looking for? Contact us and we'll be happy to help.

General FAQ

  • What is Balluun?

    Balluun is a free social business marketplace where brands, manufacturers, wholesalers, retailers and boutiques can connect and conduct business online. On Balluun’s innovative platform, users can meet new business connections, stay up to date on the latest collections, maintain continuous communication with partners, and fulfill ordering needs, all in one easy place.

  • What are the fees?

    Buyers pay nothing to be on Balluun. It is free to be an Emerging Seller, with a one-time $25 application fee which is refunded after the first transaction is made on Balluun's platform. Growth and Premier Sellers pay an annual membership fee. Sellers pay a transaction fee when orders are made by Credit Card or PayPal. There is a transaction swipe fee used in all payments, which is the typical transaction fee you would pay when accepting Credit Card payments. We do not add any additional payments on  top of the Credit Card swipe fee PayPal takes, which includes the Balluun charge. See Payment FAQ.

  • Do I need to install any software on my computer?

    Nope! Balluun is a web-based application that does not require extra installation. You can access Balluun just as easily as any online account, using any browser (Safari, Firefox, Internet Explorer, Chrome, etc.). We do recommend having the most up-to-date version of the browser available.

  • How do I get started?

    Just sign up. It's quick, simple and free.

  • How do I create my Balluun profile?

    Simply log into your Balluun account, select ‘Company Profile’ from the drop-down menu, and edit right there on the page. Check out our blog for more information on Balluun Business Profile Set-Up & Best Practices.

  • What is the guideline for choosing and uploading logo for company profile?

    On Balluun, your icon is used in your profile to represent your company in a variety of contexts: on activity feeds, on lists of partner companies or recommended companies, on your storefront, etc. We suggest you use your logo or another image that best represents your company identity.

    The profile icon is square, with a minimum size of 100x100px. If the image is smaller than 100x100px, you will not be able to upload the image. If your original image is not a square, you can crop it using our image cropping tool at the time of upload. Many logos are designed as rectangles, and it may not be possible to crop it into a square without losing fidelity. In this case, it is best to create a square image offline first by fitting the logo in the center using an image editing tool such as Photoshop or finding a square image other than the logo that can serve as your company identity.

  • How do I get my co-workers and business partners on Balluun?

    To invite co-workers, select ‘Coworkers’ from the drop-down menu and click ‘Invite Coworkers’ to send an invitation. To invite business partners and clients, select ‘Invite Businesses’ from the drop-down menu and enter the email addresses of your invitees – Balluun will do the rest for you!

  • Why should I use Balluun if I already use Facebook, Twitter and LinkedIn?

    Although Balluun encompasses social elements like that of Facebook, Twitter and LinkedIn, it is strictly a business-to-business wholesale network. Balluun enables buyers and sellers to communicate and conduct transactions on one simple platform.

  • Do I have to have a minimum or maximum number of employees?

    Absolutely not! Whether you are a one-person operation or a franchise with 10+ stores, we want to help you grow your business to its fullest potential.

  • How can I find new customers on Balluun?

    Balluun offers a recommendation function based on the information users provide in their company settings, such as industry category or price point. Users can also discover new brands by browsing or searching on Balluun’s Shop pages.

  • How can I become a featured business on Balluun?

    We love featuring different retailers and sellers on our Featured page! We look for businesses with complete, comprehensive profiles that give us a good idea of the company background. Using the provided image opportunities – such as the logo, avatar, and clear cover images – are a huge bonus! We want to get a good feel for your company so that we can properly introduce it to other Balluun users.

  • Does Balluun have an iPhone or iPad app?

    Yes! Balluun Mobile™ solutions for iPhone® and iPad® bring the power of your business network to your mobile device. You can message contacts, share photos, and conduct business on the go. With the iPad app, designers can use the Balluun Mobile Showroom Mode™ to view linesheet lookbooks with buyers and create purchase orders right then and there. The iPad app is a full order management solution that can be used anytime, anywhere.

  • Does Balluun support international buyers and sellers?

    Balluun currently supports U.S. designers and retailers. We plan to support international sellers and buyers within the next year.

  • I do not have a Seller's Permit Number. How can I submit an upgrade application?

    In order to submit an upgrade application to become an Approved Buyer or Seller, you must have a Seller Permit Number or other proof of your business entity.

  • My business is based outside of the United States. Do I need to register my company in the United States?

    No, you do not need to register your company in the United States to do business on Balluun.


Selling FAQ

  • What is a social storefront?

    Your social storefront on Balluun is the place where all interactions with your business connections happen. Once you have set up your storefront, you will have the opportunity to create and edit your collection. Through your social storefront, your business connections will be able to connect with you, communicate with you, and purchase from you.

  • How can I become a trusted seller on Balluun?

    To get started, you’ll need to sign up for a Balluun account and activate your storefront by entering your Terms of Sales and linking your PayPal account. Then, create your storefront with photos and prices of your company’s products. You will also need to create a company profile and a personal profile with which you will navigate the platform.

  • Can I download an entire collection in one task on Balluun?

    Growth and Premier Members can download and print linesheets as well as purchase orders and invoices in PDF format. Collections can be viewed online with full product detail information shown, so buyers can make informed decisions when placing a purchase order.

  • Can my connections buy from me before I activate my storefront?

    Nope. Every seller's storefront is unique with their own products, Terms of Sales and PayPal account. If you upload products without activating your storefront, your business connections can add your products to their cart but the 'Order' button will not be available. The 'Order' button will become available once you activate your storefront.

  • How do I receive funds from a transaction?

    You receive funds through your PayPal account. You will need to have a PayPal Personal, Premier or Business account. Keep in mind, PayPal Personal has limited functionality compared to PayPal Premier or Business. To verify your PayPal account on Balluun, add your PayPal email and enter the first and last name linked to that account in 'Company Settings'. Your customers can pay online with PayPal, Credit Card or Debit Card, or offline by sending a check directly to you.

  • Can I edit my collections?

    Of course! You can add to or edit your collections by selecting ‘Manage Store’ from the drop-down menu at the upper right hand corner. Then, find the collection you would like to edit and click on 'Edit Collection'.

  • What is an 'Immediate' collection?

    ‘Immediate’ collections are populated with items that are available immediately upon order and do not require a waiting period or extended lead time. When you upload a product, you can assign it to "Immediate", or you can mark an exiting product in a collection as "Immediate" when editing the product.

  • What advertising tools does Balluun offer?

    Balluun is a powerful marketing tool for our users. We offer a free way to advertise and publish company news and product announcements using two different type of feeds. The Connection Feed allows you to make announcements to your business connections. Balluun makes it easy for you to advertise directly to your intended audience, whoever they may be.

  • Can I post my own press to my Balluun profile?

    You can announce company news to your business network by posting a message to your business connections. If you have a press release, simply attach the file to your post.

  • Do I have to connect with boutiques and retailers to sell?

    To protect your privacy, Balluun hides your wholesale prices unless you are connected to the viewing party. You have complete control over what can or cannot be viewed on your storefront. Only the business connections that you have granted rights to access your storefront are able to view your store content.

  • How do I create linesheets?

    Creating an online linesheet is simple. Just upload your product photos, product specifications (such as size and color), prices, and any other descriptive product details. It's quick and easy.

  • How do I create seasonal collections?

    You can create a product collection with a unique name and description and add to it any of your products that are in the collection. We have created functionality within our marketplace that allows you to create and save your collection in advance, determine the date at which your collection goes live and also allows you to expire a collection once the season is over.

  • Can I download an entire collection in one task on Balluun?

    Collections can be viewed online with full product detail information shown, so buyers can make informed decisions when placing a purchase order. Growth and Premier members can save and print their linesheets, lookbooks, orders, and invoices, in addition to the online version.

  • Are my product images and prices secure?

    Yes! We have built Balluun with your needs in mind and only business connections that you made are granted rights to access your storefront and view your products.

  • Can I set a cut-off date?

    Your Terms of Sales are guidelines set by you. Any cut-off date stated in your Terms of Sales is the one buyers will follow.

  • How is my storefront different from a showroom?

    Your storefront is a virtual showroom that never closes. Your business connections can access your storefront anytime, anywhere.

  • Can my competitors see my products on my storefront?

    When adding products, you control whether to display them for business connections only or if you'd like the entire Balluun marketplace to see the products. By only allowing your business connections to view your products, you will prevent any unauthorized viewing. However, displaying products to the entire Balluun marketplace is a great way to promote your products to retailers seeking new designers.


Buying FAQ

  • Do I have to have a Balluun account to buy?

    Yes you need an account on Balluun in order to make purchases. Account setup is free!

  • How does a credit card or debit card payment work when I pay my order?

    Because the payment is made using PayPal's payment gateway, the information you entered is securely stored with PayPal and Balluun and is quickly processed. The seller will then be notified of the transaction by Balluun.

  • Why do I need to provide my Seller Permit Number/Sales Tax ID Number?

    By entering your Seller Permit Number/Sales Tax ID Number, we can verify that you are a legitimate retailer and brands will be more eager to do business with you.

  • Can buyers see other buyer profiles?

    Yes, business profiles for sellers and buyers display to everyone as a promotional tool you can use to promote your business.

  • Can a buyer just browse for products even though he is not connected to anyone?

    While we do suggest making connections with your existing business network, a buyer can browse products that sellers have chosen to make publicly available to the entire Balluun marketplace.

  • How can I contact a seller?

    You can only contact a seller in your business network. To do so, you can go to the seller's company wall, and click on "Share Announcement". You can also contact an individual in the seller's company by sharing a message on his/her personal wall, or write him/her a private message by clicking on "Message" next to her profile picture. If you want to contact a seller not yet in your network, you need to establish a connection with the seller first.

  • Okay, I'm ready to buy something. What's next?

    Great! Simply click 'Order' on the product you're interested in purchasing and indicate the number of items. Once you are ready to check out, place the relevant information and submit your order. That's it!

  • How do I contact a seller while I am shopping?

    While on the 'Order Summary' page, simply select 'Contact Vendor' at the upper right hand corner.

  • What if I change my mind after placing an order?

    If you have not paid for the order yet, you can go into 'Order History' and simply cancel the order. If you have paid for the order, you must contact the seller. The seller is the only one who can cancel orders or issue refunds once an order has been paid for within the allocated time frame stated in their Terms of Sales.

  • What happens if I don't receive the product/service I ordered?

    Please work with the seller to identify when the product was shipped and make sure you can get the tracking number. If this doesn't work, then use the PayPal resolution center as they provide this service. If the PayPal resolution center cannot help, please contact the Balluun Team.


Payment FAQ

  • Which payment methods does Balluun support?

    Balluun supports PayPal payment processing, either through PayPal account funds or through Visa, MasterCard, American Express or Discover payments processed by PayPal.

  • What are Balluun's processing fees?

    Balluun marketplace payment processing fees within the US are simply:

    0.95% for orders more than $500 (PayPal to PayPal transactions with available Funds in buyers PayPal account)
    2.95% for orders more than $500 (PayPal to PayPal transactions without available Funds in buyers PayPal account)
    2.95% for orders more than $500 (credit card to PayPal transactions - Visa, MasterCard, American Express, Discover)
    5% for orders less than $500 (PayPal to PayPal transactions, credit card to PayPal transactions)

    That's it! There are no activation, gateway, monthly, early termination, hidden fees or any additional costs to use Balluun. Every credit or debit card we accept through our PayPal transaction service (Visa, MasterCard, American Express and Discover) has the same flat rate. These fees are static and do not change. As our fees are taken out of each transaction as they occur, there is no fee schedule. Balluun also does not require a contract upon signup and since we only charge per transaction, it doesn't cost you anything if you don't use it!

  • How can I take advantage of the very low 0.95 % transaction fee?

    As a seller you need a PayPal Premier or Business Account saved with your Balluun storefront to be able to get the 0.95% transaction fee on orders more than $500. Also, your buyer needs to have available funds in his PayPal account when he is purchasing from you. That's it!

  • How do I set up PayPal with my Balluun account?

    You can enter your PayPal account (Personal, Premier or Business) by selecting 'Company Settings' from the drop-down menu. Then, click on the 'Merchant Settings' tab and provide your PayPal account information.

  • Does Balluun support international payments?

    Balluun only supports e-payments (Credit Cards, PayPal) for designers and retailers in the United States but we are preparing to support international e-payments soon. Currently, for international orders, we are supporting offline payments. You can manage your purchase orders through Balluun, paperless, but accept payments based on other terms than credit cards. You can accept orders, manage orders, send invoices and have your buyer pay you offline. We support offline payments because we acknowledge that other payment terms like COD, factor, bank transfer, and others than credit card also occur.


Social Networking FAQ

  • What are some "best practices" for using Balluun's social B2B network?

    Think of Balluun as more of a collaborative network, rather than a social one, like Facebook. Balluun allows your business partners to give you immediate feedback, not only after a completed transaction, but also during! In the Marketplace, you can communicate with your buyer or seller as the transaction is taking place, making customer satisfaction that much more achievable.

  • Does Balluun's social communication replace emails?

    It certainly makes it less necessary. Once you discover the benefits of having all your communication online and accessible with a laptop, desktop or mobile phone, you'll never go back. Balluun includes micro-blogging tools, as well as an "email-esque" private message tool. You'll discover the collaborative nature of sharing ideas is a lot more productive.

  • How is Balluun's communication different from email?

    Balluun uses threads for communication and collaboration, rather than traditional email that clutters up your mailbox. Threading allows you to group topics visually in a specific hierarchy, making it easier to follow different conversations and ideas.

  • Can I have a private conversation on Balluun?

    Yes. Go to Balluun's private message function, and you will be able to have a private conversation with either your co-workers or your business partners. The message function is also in thread format, so your conversations are still very easy to track.


Security FAQ


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